Covenant Plumbing Co., Inc. in Macon, GA Closed now

Reviews about Covenant Plumbing Co., Inc.

• ★ ★ ★ ★ ★

  January 22, 2020, by Randy S
  Outstanding customer service! My wife complained at 6:30 AM that there was only warm water to get ready for work. When I checked, I saw that our aging gas water heater was leaking and worried that a replacement would require a few days. I found Covenant Plumbing at BBB and noted the A+ rating and excellent customer reviews. I checked out the company website and noticed that this is a faith-based business. Shortly after sending an email detailing my situation, I received a reply urging me to call the office number. I was offered a service visit for a no-cost estimate after lunch along with the possibility that the owner might be able to stop by mid-morning. To my delight, I received a follow-up phone call at mid-morning to notify me to expect a visit in a few minutes. That happened. After a firm handshake and efficient inspection, I received an estimate with a concise and clear explanation for the charges. Upon my approval, the new water heater was ordered to be delivered right away and a second plumber was called to assist as soon as possible. The old heater was promptly drained, disconnected and removed. The new heater was delivered and the old one hauled away. Anticipating a short delay for the other plumber to complete work for another customer, I was politely asked if I could wait until late morning to complete the installation. As promised, the pair professionally and efficiently finished the installation forthwith. I was assured that, if any need arose for service, the response would be prompt - "24/6" as Sunday is not a work day. I am very satisfied with the expert work and sincere customer service, and recommend Covenant Plumbing as a dependable and trustworthy company.